1. If you know what you're looking for, start shopping by selecting the product category at the top of the website: e.g. Home & Living, Cushions. If you have a specific product in mind or are unsure where to start, you can simply enter a key in the search box on the homepage.
2. Once you have found an item you want to buy, select the size (or other options) and click on the 'ADD TO CART' button.
3. You can then either continue shopping, or review the items in your shopping cart by clicking on shopping symbol at the top of the page.
4. Once you're happy with the items in your shopping bag, click 'CHECKOUT' to complete your order.
We accept credit or debit cards (Visa, Master Card) via Paypal. Alternatively, you can checkout directly through your Paypal account. Please ensure you have adequate funds in your account. Local customers in Singapore can also make payment via bank transfer.
If a discount code is not working, it might have expired or might be a technical error. If it is a technical error, contact us via email or live chat and the customer service officers will assist you.
If there is a faulty or missing product in your package, please e-mail us stating your name, order number and details of your missing or faulty product.
As soon as you place an order, we will send an email confirmation to the email address you entered at checkout. If for some reason you did not receive an email, please check your spam folder or double check that you have entered your email address properly. If you still haven’t received it after 24 hours, please contact customer service.
Normal Postage – Orders will arrive within 3-7 working days. Normal postage cannot be tracked. Registered postage is free for orders above SGD70, otherwise SGD1.5.
Registered Postage – Orders will arrive within 3-7 working days. This is a fully tracked service. Registered postage is free for orders above SGD70, otherwise SGD3.5.
Self Collection - Local orders can be picked up at any of our stores, free of charge. Self collect option can be selected at page checkout page. Click here for more information on self-collection.
Registered Postage – Orders will arrive within 3-10 working days. This is a fully tracked service. Registered postage is free for orders above SGD150, otherwise SGD15.
Registered Postage – Orders will arrive within 3-14 working days. This is a fully tracked service at SGD25 flat rate for standard, non-bulky items below 2kg.
Registered Postage – Orders will arrive within 3-14 working days.This is a fully tracked service at SGD30 flat rate for standard, non-bulky items below 2kg.
Please see our Shipping Page for exact delivery times and charges.
Most orders ship within 2 working days of purchase. Final shipping times may vary due to availability of merchandise and location. Orders are not shipped on the weekends or public holidays. We will contact you to let you know if there is a delay in your order.
All orders are shipped from sunny Singapore!
For international orders, please contact our customer service team regarding any exchange requests.
We cannot authorise exchanges for food, underwear, skincare products, books or magazines (unless there is a manufacturing defect)
Exchanges are accepted within 7 days of the date of receipt (may be extended during holiday seasons, and under case-by-case consideration) Returned items must be in perfect, unused condition and in their original packaging. We cannot accept an item that is not in perfect condition, so please contact us immediately if you are considering a return - No exchanges or refunds are given on any SALE ITEMS. They are final sales.
Note: All refunds are done ONLY via issuance of store credits.
If you cannot find the answer to your question here in the FAQ page, please head over to our Contact Us page.
Do drop us an email or have a live chat with one of our very friendly customer service representative.
You can subscribe to our newsletter at the website footer. Subscribers will receive exclusive discounts and early access to sales! ;-)
We currently have 7 retail outlets. Visit us there if you're looking to try, feel and see the items in real life.
Our stores do not carry all items available on our website- so to be safe, drop us an email, Facebook message or chat with us directly to check before heading down.
Our store addresses can be found here.
We're always on the lookout for talented individuals to join us in our mission of providing a platform for independent brands. You can check out our careers page for more information on job vacancies.
If you would like to join our community of over 400 brands, please reach out to us directly at firstname.lastname@example.org.