Got a burning question for us? Before dropping us an email, have a quick look at our FAQ below- you just might find your answer here!

 

ORDERS

How do I place an order?

START SHOPPING!
1. If you know what you're looking for, start shopping by selecting the product category at the top of the website: e.g. Home & Living, Cushions. If you have a specific product in mind or are unsure where to start, you can simply enter a key in the search box on the homepage.

2. Once you have found an item you want to buy, select the size (or other options) and click on the 'ADD TO CART' button.

3. You can then either continue shopping, or review the items in your shopping cart by clicking on shopping symbol at the top of the page.

4. Once you're happy with the items in your shopping bag, click 'CHECKOUT' to complete your order.

What payment methods do you accept?

We accept credit or debit cards (Visa, Master Card) via Paypal. Alternatively, you can checkout directly through your Paypal account. Please ensure you have adequate funds in your account. Local customers in Singapore can also make payment via bank transfer.

Can I amend my order after it has been placed?

Unfortunately, we are unable to amend the items or sizes from your order once it has been submitted. We are also unable to add products and combine 2 orders in one.

I have received my order but one item is missing/faulty. What should I do?

If there is a faulty or missing product in your package, please e-mail us stating your name, order number and details of your missing or faulty product.

Where is my order confirmation?

As soon as you place an order, we will send an email confirmation to the email address you entered at checkout. If for some reason you did not receive an email, please check your spam folder or double check that you have entered your email address properly. If you still haven’t received it after 24 hours, please contact customer service.


DELIVERY

What are your delivery options?

SINGAPORE
Normal Postage – Orders will arrive within 3-7 working days. Normal postage cannot be tracked. Registered postage is free for orders above SGD30.

Registered Postage– Orders will arrive within 3-7 working days. This is a fully tracked service. Registered postage is free for orders above SGD30.

Self Collection- local orders can be picked up at any of our stores, free of charge. Self collect option can be selected at page checkout page. Click here for more information on self-collection.

MALAYSIA
Normal Postage – Orders will arrive within 3-14 working days. Normal postage cannot be tracked

Registered Postage– Orders will arrive within 3-14 working days. This is a fully tracked service. Registered postage is free for orders above SGD50.

INTERNATIONAL
Standard delivery – This is a fully tracked service starting at SGD20 for standard, non-bulky items. 

Please see our Shipping Page for exact delivery times and charges.

When will my order be shipped?

Most orders ship within 2 working days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or public holidays. We will contact you to let you know if there is a delay in your order.


RETURNS & REFUNDS

What is your return policy?

Something doesn't fit? No problem! We offer a one-time exchange free of charge. Handling fees will be charged for subsequent exchanges thereafter. Please contact our customer service team at support@megafash.com so we can arrange for you to head down to our retail outlets to do the exchange.

For international orders, please contact our customer service team regarding any exchange requests.

Note: All refunds are done ONLY via issuance of store credits.

Where is my order shipping from?

All orders are shipped from sunny Singapore!


GENERAL

How do I contact customer service?

If you cannot find the answer to your question here in the FAQ page, please head over to our Contact Us page.
Do drop us an email or have a live chat with one of our very friendly customer service representative. 

How do I subscribe to your newsletter?

You can subscribe to our newsletter at the website footer. Subscribers will receive exclusive discounts and early access to sales! ;-)

Do you have a showroom?

We currently have 7 retail outlets. Visit us there if you're looking to try, feel and see the items in real life.
Our stores do not carry all items available on our website- so to be safe, drop us an email, Facebook message or chat with us directly to check before heading down.
Our store addresses can be found here.

Are you guys hiring?

We're always on the lookout for talented individuals to join us in our mission of providing a platform for independent brands. You can check out our careers page for more information on job vacancies.

How do I sell my products on Megafash?

If you would like to join our community of over 400 brands, please reach out to us directly at business@megafash.com.