1. How do I place an order?
Orders can be made directly via megafash.com - if you have troubles doing so, you can text us at +65 94206053 and we'll help you make an order via whatsapp/sms.
2. Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.
3. How long will my item take to reach me?
Estimated delivery time of your order can be seen here. If you need an item urgently, we can arrange for same-day/express delivery. Reach out to us via text at +65 85013659.
4. What is your exchange/returns/refund policy?
We offer returns on all items with defects. If you have received an item and the size does not fit, you will be able to do a one-time exchange free of charge. Handling fees will be charged for subsequent exchanges. Please contact our customer service team at email@example.com so we can arrange for you to head down to our retail outlets to do the exchange.
note: All refunds are done ONLY via issuance of store credits.
5. I have a question regarding a product, who should I speak to?
Email our customer support team at firstname.lastname@example.org or text us at +65 85013659
6. Do you ship internationally?
Yes - we are able to fulfill orders to any part of the world. If you are unsure about whether we ship to your country, please email us at email@example.com for assistance. Click here for more information on our delivery services.
7. Do you provide gift wrapping?
Absolutely! If this is a gift, kindly drop us an email after the order to let us know. The item will be wrapped with brown paper alongside with a card - the message can be provided by you, and will be handwritten by one of our artsy staff.
8. I'd like to sell with you guys. How do I go about doing so?
Our mission is to work with independent and authentic brands all around the world. Please reach out to us directly at firstname.lastname@example.org, or reach out to our marketing team and country managers directly here.
9. Are you guys hiring?
We're always hiring. Send us your resume at email@example.com if you love what we do and want to join us in our mission.
10. Do you have a showroom?
We currently have 5 retail outlets. Visit us there if you're looking to try, feel and see the items in real life. Our stores do not carry all items available on our website- to be safe, drop us an email, text or Facebook message to check before heading down.